Connect your storefront events to SMS, email, and RCS for order updates, delivery notifications, and consent-based customer campaigns.
Your store knows when an order changes. Connect those events to Blocx so customers hear from you at the right moment.
Keep customers informed from order confirmation to their next visit, using the events your store already knows.
Customers want to know whether the order is confirmed, what changed, and where to look next. A vague notification creates another support conversation.
Your fulfillment systems may already know about an exception while the customer is still working from an old email or an expected delivery date.
A cart follow-up, a restock notice, and a new collection announcement are different reasons to contact someone. Relevance starts with the right event and permission.
Follow each stage from the event in your system to the message your customer receives and the next action in your product.
Send a concise confirmation once your order system records the order. Make it easy to return to the customer's own order details.
Order confirmed. Open your store account to review your items and current delivery information.
Next step: View the confirmed order in your storefront.
Connect a shipment event to a short update rather than making the customer repeatedly check for a change.
Your order is on its way. Open your store account for the latest shipment information and delivery updates.
Next step: Open the order's shipment details.
Use verified fulfillment data to explain what changed and where the customer can see the current information.
There is an update to your delivery schedule. Open your store account to review the latest information or contact support.
Next step: Review current delivery information or ask for help.
Follow eligible abandoned-cart events with a clear route back to the actual basket. Exclude completed purchases and recipients without the required permission.
Your saved basket is waiting. Sign in to review your items and continue checkout. Reply STOP to opt out.
Next step: Resume the current cart, not a generic storefront page.
Notify people who asked to hear about availability when your inventory system confirms an eligible item is back.
An item you asked about is available again. Visit your store account to review current availability. Reply STOP to opt out.
Next step: Review the requested item's current availability.
Use your storefront or backend as the source of truth for order state, timing, and customer permissions.
Include accurate order context and links generated by your own store. Choose an eligible channel and keep private details behind the account.
Store message identifiers with the order or customer record. Process documented status events so support can distinguish a submitted notification from a delivered message.
Apply the right consent and opt-out rules to promotional follow-ups rather than treating a purchase as blanket marketing permission.
Suppress a cart reminder when checkout completes, and confirm inventory before sending a restock notice.
MMS and RCS require Scale or Volume. Carrier and content restrictions still apply, including restricted-industry review where relevant.
Your storefront supplies the events and customer permissions. Review consent and carrier requirements before sending campaigns.
Blocx is the messaging layer. Your store or integration supplies order, fulfillment, cart, and inventory events and submits the appropriate messages. This page does not promise a prebuilt integration with a particular commerce platform.
Yes, using the supported channels and your plan's capabilities. Keep service notifications and promotional campaigns under their respective consent and sending rules rather than treating them as the same type of message.
Your storefront and fulfillment systems generate those destinations. Blocx delivers the content you submit; it does not create shipment data or maintain the customer's cart.
MMS can carry supported media, and RCS supports richer messaging where available. Both require Scale or Volume, and content, carrier eligibility, sender setup, and recipient support still matter.
No fixed commercial result is promised. The integration gives you a way to make existing events visible and actionable; you decide eligibility, timing, message quality, and how to measure the outcome.
Begin with the order question your support team hears most often, then connect that event to a message and a useful account destination.
Talk to SalesBlocx is the programmable messaging product from OtterBlocx, LLC, headquartered in Cheyenne, Wyoming, United States.